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Privacy Policy

LakeWay Resort (“we,” “our,” or “us”) operates the website thelakewayresort.com (the “Website”). This Privacy Policy describes how we collect, use, and protect the information you provide when you use our Website to book and pay for overnight lodging.

At LakeWay Resort, your privacy is important to us. We are committed to protecting the personal information you share with us.

1. Information We Collect

When you interact with our Website, particularly when making a booking or payment, we may collect the following types of information:

  • Personal Identification Information: This includes your full name, email address, mailing address, phone number, and any other contact details you provide. This information is essential for us to process your booking, communicate with you about your reservation, and provide you with our services.
  • Booking Details: Information related to your reservation, such as check-in and check-out dates, room preferences, number of guests, and any special requests.
  • Payment Information: When you make a payment, we collect necessary financial information, including credit card numbers, billing addresses, and other payment details. Please note: While we collect this information, actual payment processing is handled by secure third-party payment processors. We do not store your full credit card details on our servers after the transaction is complete.
  • Technical Data: We may collect non-personally identifiable information automatically as you navigate through the site. This includes IP addresses, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how our Website is used and to improve its functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Bookings and Payments: The primary use of your personal and payment information is to facilitate and confirm your lodging reservations and process your payments.
  • To Communicate with You: We use your contact information to send you booking confirmations, updates, important notices about your stay, and to respond to your inquiries.
  • To Provide Customer Support: To assist you with any questions, issues, or requests related to your booking or stay.
  • To Improve Our Website and Services: We use technical data to analyze Website usage patterns, troubleshoot problems, and enhance the user experience and functionality of our Website.
  • For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our Website and services.

3. Data Security

We implement reasonable security measures to protect the personal information you provide against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use SSL/TLS encryption for data transmission when you submit sensitive information through our Website, such as payment details.
  • Secure Payment Processors: All online payments are processed through reputable third-party payment gateways that comply with industry-standard security protocols. We do not directly store your full credit card information on our servers.
  • Access Controls: Access to your personal information is restricted to authorized personnel who need the information to perform their job functions.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. No Selling or Sharing of Your Information to Third Parties

LakeWay Resort does not sell, rent, trade, or otherwise transfer your personal identification information to third parties for their marketing purposes.

We will only share your information in the following limited circumstances:

  • With Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, or providing services to you (e.g., email service providers for booking confirmations). These third parties are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • To Protect Our Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of LakeWay Resort, our customers, or others.

5. Cookies and Tracking Technologies

Our Website may use “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, track your navigation, and gather information about how you use our Website.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

6. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. SMS Messaging & Compliance with 10DLC

LakeWay Resorts may send SMS messages to customers who opt-in to receive them. These messages are used exclusively to provide service-related information, updates, and transactional notifications.

Important Disclosure:

We will not sell, share, or rent your SMS opt-in information or phone number to any third party for marketing or promotional purposes.

We may share your SMS opt-in status and related data only with trusted vendors (such as messaging platforms and mobile carriers) for the purpose of delivering service-related communications.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communication at any time by replying “STOP” or contacting us directly.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@thelakewayresort.com